FAQ  

ORDERING

How can I setup a wholesale account with Nelson Medical Supplies?


Simply click on the Become a Wholesaler tab and follow the instructions. It’s easy and fast…and feel free to consult with our customer service team should you have any questions.




I'd like to get a sample; do I still have to open an account?


We do have a merchandise sample program made available to our registered and approved customers. Contact us for more info.





SHIPPING

Can you ship to Alaska and/or Hawaii?


A: Our Checkout is not yet configured for shipping to Alaska and Hawaii. For alternative options, please contact our Customer Service Team by email sales@nelsonmedicalsupplies.com.




Can I expedite my order?


A: Yes, we offer USPS first class 5-Day, which delivers Monday to Friday only. While we will do our best to prioritize your express method, please take into consideration that normal processing is 1 to 3 business days. For instance, if you place an order on Thursday expecting to receive in 2 days (Saturday), realistically your order will be delivered the following week due to processing time and no weekend/holiday delivery.




Do you ship internationally?


A: At this time, we only ship within the US . We do not offer international shipping. Also, our Checkout Cart will only accept US issued credit cards. An alternative suggestion is to use PayPal with a confirmed shipping address in the US such as an international freight forwarding company. We are not affiliated with any forwarding service and unable to offer suggestions.




The subtotal on my shopping cart is above $100.00. Why am I still getting charged for shipping?


A: We don't offer free shipping.




My package shows delivered, but its not here?


A: Please first check in with other members of household or possible neighbors to see if they may have signed for it or held it aside for safe keeping. If product still is reported missing please contact Customer Service by email sales@nelsonmedicalsupplies.com, provide them with your order number and they will look into this further. For all lost packages Nelson Medical Supplies is responsible for first filing a Retrace Investigation with our shipping providers with a 14 day period. If 14 days has passed prior to us finding out we will still try however there is very little that can be done at this point. The retrace investigation can take up to 72 hours. Once over, Nelson Medical Supplies will then review the case and provide you with next steps in possibly rectifying your situation. Each case is different and is very dependent on information retrieved during retrace investigation. Please note that we cannot refund your purchase for lost or "Porch Pirated" packages. Our best course of action is to reimburse in form of Store Credit towards a future purchase or ship out a replacement medical supplies.





RETURNS & EXCHANGES

How can I setup a wholesale account with Nelson Medical Supplies?


Simply click on the Become a Wholesaler tab and follow the instructions. It’s easy and fast…and feel free to consult with our customer service team should you have any questions.




I'd like to get a sample; do I still have to open an account?


We do have a merchandise sample program made available to our registered and approved customers. Contact us for more info.





AFFIRM FINANCING

Is your personal information secure with Affirm?


A: Yes, protecting your personal information is very important to us. We encrypt sensitive data including Social Security numbers. We also maintain physical, electronic, and procedural safeguards to protect your information. We do not sell or rent your information to anyone. You can read more about our Privacy Policy here.




Why was I prompted to link my checking account?


A: Affirm sometimes needs more information about your financial situation to evaluate your loan application. We may ask you to link your online checking account, which helps us determine your ability to repay a loan. If you are prompted to link your checking account and would like to continue with the application process, you may link your account by providing the login information for your online bank account. Affirm does not store your online banking login information - we simply pass your login credentials to your bank via a secure service linking your checking account. Linking your checking account DOES NOT authorize Affirm to debit your account. It only allows us to determine your ability to pay.





Wholesale

How can I setup a wholesale account with Nelson Medical Supplies?


Simply click on the Become a Wholesaler tab and follow the instructions. It’s easy and fast…and feel free to consult with our customer service team should you have any questions.




I'd like to get a sample; do I still have to open an account?


We do have a merchandise sample program made available to our registered and approved customers. Contact us for more info.





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Walnut CA 91789

 

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