FAQ
ORDERING
Do I need to notify Nelson Medical Supplies before sending a return?
Can I exchange instead?
A: Sorry, but we do not offer exchanges as this will cause a lag in getting the product you truly want. We recommend submitting a new order, and returning the first order separately.
How many days do I have to send a return?
A: Acceptable returns are within 30 days of receiving your order. After 30 days, we cannot guarantee a refund will be approved.
If I used the product, can I return it?
SHIPPING
Can you ship to Alaska and/or Hawaii?
Can I expedite my order?
Do you ship internationally?
The subtotal on my shopping cart is above $100.00. Why am I still getting charged for shipping?
A: We don't offer free shipping.
My package shows delivered, but its not here?
RETURNS & EXCHANGES
Do I need to notify Nelson Medical Supplies before sending a return?
Can I exchange instead?
A: Sorry, but we do not offer exchanges as this will cause a lag in getting the product you truly want. We recommend submitting a new order, and returning the first order separately.
How many days do I have to send a return?
A: Acceptable returns are within 30 days of receiving your order. After 30 days, we cannot guarantee a refund will be approved.
If I used the product, can I return it?
AFFIRM FINANCING
Can you ship to Alaska and/or Hawaii?
Can I expedite my order?
Do you ship internationally?
The subtotal on my shopping cart is above $100.00. Why am I still getting charged for shipping?
A: We don't offer free shipping.
My package shows delivered, but its not here?
Wholesale
Can you ship to Alaska and/or Hawaii?
Can I expedite my order?
Do you ship internationally?
The subtotal on my shopping cart is above $100.00. Why am I still getting charged for shipping?
A: We don't offer free shipping.
My package shows delivered, but its not here?